In today’s world information is considered as important as other factors like capital, human resources and material. But the most important task is finding the right information which can support the business process and work task (Kurt Sandkuhl, 2007). The right information available to the right person and on the right time can make a significant difference in the work tasks and business processes in an organisation; in fact if the right information is not available to the user then he has to spend more time on looking for the information, eventually it causes delays and increases cost. Chapter One
1.1. Blackground of study
In today’s world information is considered as important as other factors likecapital, human resources and material. But the most important task isfinding the right information which can support the business process andwork task (Kurt Sandkuhl, 2007). The right information available to the rightperson and on the right time can make a significant difference in the worktasks and business processes in an organisation; in fact if the rightinformation is not available to the user then he has to spend more time onlooking for the information, eventually it causes delays and increases cost.The classical economics theories suggest that there are four factors ofproduction: labor, raw materials, capital and land. However, in this day andage it is essential to include information as the fifth factor (Bozarth,Hanfield, 2005). The information in an orgainsation is used as a basis fordecision making, as well as to execute and control the daily operations. Itcould be said that neither physical nor monetary flows could be possiblewithout information flows. (Bozarth, Hanfield, 2005). The process of communication can be defined as “Transferring informationand understanding from one person to another.”( Naylor 2002: 149). The
purpose of good communication is to ensure that the recipient interpretsthe information the way it was intended. John Naylor describes the processof communication in the following way:
five chapters
